Research Chemicals: Due to the sensitive nature of research chemicals and the potential risk of contamination, we cannot accept returns or offer refunds on research chemicals once they have been shipped or delivered.
Relief Medications: We do not accept returns or offer refunds on relief medications for safety and regulatory reasons. This ensures that all products are handled and stored in compliance with strict quality control standards.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer support team within 2 days of receiving your order. We may request supporting evidence, such as photographs or detailed descriptions, to assess the issue.
Once we have verified the damage or defect, we will arrange for a replacement to be sent to you at no additional cost. Alternatively, we may offer a refund or store credit, depending on your preference and product availability.
Incorrect Orders:
In the rare event that you receive an incorrect product in your order, please notify us within 2 days of receiving your order. We will work with you to resolve the issue promptly and ensure that you receive the correct product.
We may require you to return the incorrect product in its original, unopened condition before we can proceed with the replacement or refund.
Refunds:
In cases where a refund is applicable, we will process the refund using the original payment method used for the purchase. Please allow 3 days for the refund to be processed and reflected in your account.
Please note that shipping fees and any applicable taxes or duties paid on the original order are non-refundable.
Return Shipping:
If a return is authorized for a damaged or defective product, we will provide you with instructions on how to return the item. We may cover the return shipping costs in such cases.
For incorrect orders, we will provide you with a prepaid shipping label to return the incorrect product.
